ServiceNow Automation
Service Now Support
MatchPoint Solutions helped our customer quickly size up their ServiceNow team and systems to increase the throughput of developing new automation and strengthen their customer service.
MatchPoint Solutions helped our customer quickly size up their ServiceNow team and systems to increase the throughput of developing new automation and strengthen their customer service.
Our customer was looking to scale their ServiceNow team to increase the throughput of developing new automation. They wanted to expand their ServiceNow systems to support their end customer service tickets. They also wanted to empower their employees with new use cases like time card review and submission through a mobile app.
Magnify the throughput capacity for new automation
Improve customer service and experience
Improve employee capability and experience
Difficult to scale the team fast enough for timely redressal
Our Customer engaged with MatchPoint Solutions to do an initial assessment of their infrastructure and needs for ServiceNow. Once the assessment was completed, MatchPoint Solutions created a knowledge base around onboarding processes and development best practices. We then detailed the work that needed to be completed in user stories and proceeded on to implementation via an Agile process. We were able to quickly deploy a team of additional consultants to complement our customer's team and complete the new mobile applications.
ServiceNow strength assessment and knowledge base development
Mobile Business Apps enabled for employee self-service
Low Code/No Code implementation via Agile process
Quick deployment of resources for fast team expansion
On account of fast assessment and execution by MatchPoint, our customer was able to shore up its ServiceNow infrastructure, increase the throughput of developing new automation, and start delivering a superior experience to its customers as well as its employees.
Our customer is one of the world’s largest specialized talent solutions firms, connecting opportunities at great companies with highly skilled job seekers.
We are quick, thoroughly expert, and offer in-depth domain knowledge and cutting-edge digital transformation solutions.
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